Episcopal Children's Services

Thank you for taking the time to share your experience. Your feedback helps us serve families better across Baker, Bradford, Clay, Nassau, Putnam, and St. Johns counties. This survey takes approximately 5-8 minutes to complete. If you leave your email, you will be entered into a quarterly drawing for a $25 Amazon Gift Card. Fields marked with a * are required.

ECS4Kids Services Survey

Thank You!

Thank you for participating in our survey. Your feedback helps strengthen ECS4Kids, our families, and our communities.

Our Services

Please check all services listed below that you have received from ECS4Kids:

Child Care & Early Learning Referrals (listings) Financial assistance for child care services Enrollment in VPK Other resources based on my specific needs N/A

How did you access our services?

If you contacted by phone

I was asked to make an appointment I received immediate assistance I was put on hold I was unable to speak with someone but had the option of leaving a message I was unable to speak to anyone but I did not have an option to leave a message.

If you were put on hold, how long did you have to hold?

Less than a minute Less than 3 minutes, but longer than 1 minute Between 3 and 5 Minutes 5 minutes or longer

If you left a message, how long before your call was returned?

My call was returned the same day My call was returned within 24 hours My call was returned within 48 hours My call was not returned

Prefered Method of Communication

Phone Email In Person USPS Mail Virtual Meeting

If you visited one of our offices without an appointment, how long did you wait to be helped?

I was helped immediately I waited less than 30 minutes I waited more than 30 minutes but less than an hour I waited more than one hour I did not walk in without an appointment N/a

If you visited one of our offices with an appointment, how long did you wait to be helped?

I was helped immediately I waited less than 30 minutes I waited more than 30 minutes but less than an hour I waited more than one hour n/a

How did you hear about us?

Did you receive help in your preferred language?

If you received other services, please list them here:

Did we tell you about other community resources other than child care?

Yes No n/a

How helpful were these resources?

Extremely helpful Very helpful Somewhat helpful Not very helpful Not at all helpful n/a

Were your early care and education choices explained to you?

Yes No N/A

If you received listings (referrals) for child care providers, how many did you receive?

None 1-4 5 or more I did not request any child care listings

If you received less than five referrals (listings) for childcare, please check the reasons.

I did not ask for child care referrals There were not enough providers the met my needs I was put on financial assistance waiting list and did not need referrals/listings until I receive financial assistance

During your call or visit, were the following items explained to you?

Statement	Yes	No	I don't remember	N/A
We can help with child care financial assistance if needed.
We cannot recommend any provider; we can only provide child care listings.
All child care listings are computer-generated based on a match between your needs and what the provider offers.
You will receive a packet of information including listings, licensing information, child care options, and quality indicators.
Your confidentiality will be maintained.

Was the information you received in the family packet useful and informative?

Yes No I don't remember n/a

What types of parent trainings would be helpful to you?

Recognizing & choosing high quality care Addressing children's behavioral issues Children's Social & Emotional Development Age Appropriate Activities Developing Children's Language & Literacy Ensuring Children's Health & Safety Promoting Positive Parent & Provider Relationships Other (please describe)

Other Parent Training (please explain)

Please identify one new strategy you use to increase literacy skill or development of your child:

My child's skills have improved in the following areas since attending child care (select all that apply):

If you were eligible for financial services, did the staff person thoroughly review options with you?

Yes No I don't remember n/a

Were you satisfied with the services you received?

If no, please explain

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Full Name

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The ECS4KIDS SERVICES SURVEY

ECS4Kids Services Survey

Thank You!