Episcopal Children's Services

As of July 3rd, we've streamlined our support by combining the Provider Portal Access form and the Provider Portal Help Desk for SSO issues. You can now find all topics within one form. Information Sheet: Child Care Provider Help Desk Topics

Provider Help Desk Form

Full Name of Person Requiring Assistance or Access

Email of Person Requiring Assistance or Access

Provider ID only (do not enter license number)

Verifying that my business appears in the field above (Yes, it is correct)

Provider is Missing from the List (No/Yes)

List your provider ID, License Number, Full Business Name & Address

Issue Details (Single Sign On issues only)

Staff Name

Date of Termination

Add additional sites to current SSO Account (List Provider ID)

Provider Portal Roles & Processes Chart

Role Chart

Role Name	Description	Processes
PP Admin (Business Site Admin)	Provider Portal Admins Can Manage Provider Profiles, SR and VPK Contracts/Amendments.	1. Manage Provider Profiles. 2. Manage SR Contracts. 3. Manage VPK Contracts. 4. Manage Business Information 5. Manage Grants/Surveys within Portal.
PP Document Manager	Document Managers can attach profile documents and manage the document library.	1. Manage Document Library
PP Attendance Manager	Attendance Managers can modify, review, and submit VPK and SR attendance rosters.	1. Manage SR Attendance 2. Manage VPK Attendance
PP VPK Fast Manager	VPK Fast Managers provide access to external services available to users. This may include integration with third-party applications, external databases, or APIs, allowing users to interact with external data sources or services seamlessly.	1.Manage External Users
PP Reimbursement Manager	Reimbursement Manager Reimbursement Managers can manage reimbursement details and rates.	1. Manage SR Reimbursement Rates 2. Manage Reimbursement Details 3. Manage Temporary Closures

PP Enrollment Manager

Enrollment Managers can manage VPK and SR Enrollments.

1. Manage SR Enrollments
2. Manage VPK Enrollments

PP Report Viewer

Report Viewers can view provider-related reports.

1. View Reports

QPS: Provider

QPS Provider allows providers to manage their program in QPS.

1. Submit Staff/Class Rosters
2. Submit Certificates

PP Admin (Business Site Admin) PP Document Manager PP Attendance Manager PP VPK Fast Manager PP Report Viewer PP Reimbursement Manager PP Enrollment Manager Provider QPS I do not have a contract with ELC: CCRR Provider Only

Business Site Administrator/Owner/Lead Director Information

Business Site Admin First and Last Name

Business Site Admin's Business Number

Business Site Admin's Email

Error Details

List All QPS Provider ID Sites

Other Issue Details

Tell us the story. Leave no details out. This is where you would request access removal of a terminated employee or other variance of your Single Sign On issue.

Other Issue Details

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Additional Communication Field (600 Characters Max) Use this field to answer any questions

Provider Help Desk Form

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